Inchture Travel Terms and Conditions
Terms of Carriage
Any Airport transfer or booking undertaken by Inchture Travel is subject to the following terms of carriage and the customer shall be deemed to have accepted our terms of carriage once a booking has been made by customer and has been accepted by Inchture Travel (online / offline).
Your Details
It is very important that all the details that you have given us are accurate. We therefore advise all our customer’s to please check & ensure that they have given us right date & time of arrival + right flight number and that the credit card information submitted to us is correct and valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/declined credit card/travel details.
Airport Drop-off Procedure
Unless otherwise advised, the drop off shall take place at the airports designated 'drop -off' car park
Airport Pick-up Procedure
Unless otherwise advised, the meeting point with the driver is always the designated 'Pick up point' car park.
Meet and Greet option is available for £20 and includes car parking charges and meeting you at the relevant arrivals gate. .
Customer’s arriving with long haul flights should not expect their driver to be at the 'Pick up Point' earlier than 45 minutes from the actual time of flight landing. Customer’s traveling with hand luggage only must inform us via email or by phone in advance, since they are likely to come out earlier. We will arrange for a driver to be there within 20 minutes.
On the day of your arrival, we will try and adjust schedules to the actual landing time (as the flight may be delayed or arriving earlier) so that these times are maintained but this cannot be guaranteed, particularly if a flight lands early.
What to do when you arrive
Your driver will meet you at the aiports designated 'Pick up point' car park (unless otherwise agreed)
If you experience any difficulty in locating your driver, you are requested to contact us on our mobile number 07814626300 for assistance before making alternative arrangements. Customer’s leaving the airport without making any contact with our driver shall not be deemed eligible to claim a refund.
Upon your arrival, if you happen to face any delay, please contact our driver on 07814626300
Waiting Time (Airport Transfers)
The standard waiting/parking time covered in our quotation & Transfer Cost is up to a maximum of 60 minutes from the actual landing time of your flight, as would be confirmed by BAA Flight Information Service or other service as may be used by Inchture Travel
In cases where a customer fails to show up after the 60 minutes of flight landing and we have not received any communication or instructions from the customer, the driver shall at his discretion leave from the terminal. Remember, we have no way of knowing whether you are on a flight – airlines will not tell us (Data Protection Act). The respective booking will then be considered as a NO SHOW (that means NO REFUND will be made). A courtesy phone call could therefore save you a lot of money!
However, if we do receive your communication within 60 minutes, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made.
For hotel and other pick-ups, a 15 minutes grace period is given as an allowance from the actual pick-up time and is absolutely free. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel or for any other reason.
Complaints
In the event of any complaint/claim against the company, Inchture Travel will require the complaints/ claim in writing from the customer no later than 5 (five) working days from the alleged incident.
Credit and Debit card payments
A deposit of 20% is required when the booking is confirmed. InchtureTravel will contact you to let you know when the deposit is required. The balance is to be paid in full 24 hours before the outward journey takes place.
Please remember that Credit and Debit card payments can be accepted through PayPal.
Cash Payments
If you intend to pay by cash for your transfer, you must contact info@inchturetravel.co.uk immediately either by phone or via email or if you book online and select pay later (driver) then we will call you for more information.
Amended Flights
Please advise amended flights immediately on 07814626300 or at info@inchturetravel.co.uk. There is no charge for changing flight details if the change is in advance of our vehicle leaving to attend the respective flight number given.
Diverted Flights
We do not divert vehicles to substitute airports unless possible within the constraints of our schedule. Diversions are very rare and it is standard practice for airlines to arrange for passengers of diverted flights to be transported/transferred back to their original destination airport. Please call 07814626300 and tell us your estimated time of arrival as soon as you know, and before you set off for the original destination airport. A vehicle will not be allocated to meet you until we hear from you. Passengers choosing not to return to the original airport will be regarded as having cancelled their transfer within 24 hours and will be responsible for their alternative transfer arrangements and costs.
Cancellation Charges
Within 6 hours of pick up or landing time will incur 100% charge. Cancellations with more than 12 hours notice are without charge, however deposits are non refundable.
Luggage
Every vehicle has a physical limit to the amount of luggage it can carry. We allocate vehicles on the assumption that each passenger is traveling with 1 average size suitcase . If you have over-size luggage or any EXTRA luggage, kindly inform us immediately. Customer’s traveling with extra luggage may have to pay additional charges.
Inchture Travel accepts NO responsibility for any loss or damage to the luggage or any other item (howsoever such loss or damage may be caused).
Traveling time to the destinations situated in and around Edinburgh and Glasgow can vary and depend on the traffic situation. The company cannot accept any responsibility for delays howsoever caused.
Lost property
If you have traveled with us and you have unfortunately left any belongings in one of our vehicles, then please contact us at lostproperty@inchturetravel.co.uk and we will endeavor to locate it, please remember that once you have exited the vehicle other passengers that drivers pick up after may not be so honest.
Termination
Inchture Travel will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.
Liability
Inchture Travel shall use all reasonable endeavors to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Inchture Travel be liable for any loss of profits, business or for any indirect or consequential loss whatever.
All luggage is carried entirely at your risk.
Inchture Travel shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
You shall indemnify Inchture Travel against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable
On Board Restrictions
All customer’s are requested, not to consume any food/drink items on board the vehicles with out speaking to the driver first. Spilling or dropping of any food item inside the vehicle can cause a vehicle to be sent for cleaning.
No smoking to be observed during the whole journey